Empowering Your Mental Health

• Personal Identity
  
  • Name, date of birth, mailing address, email, phone number.
• Clinical & Wellness Data
  
  • Health history, wellness goals, treatment preferences, session notes, progress updates.
• Billing & Payment
  
  • Payment method details (e.g. credit/debit card), billing address, transaction records.
• Usage Data
  
  • IP address, browser and device information, access times, pages visited.
• Communications
  
  • Email, chat, and feedback including client inquiries or support tickets.
• Optional Extras
  
  • Survey responses, testimonials (with explicit consent), referral information.

• To Deliver Services
  
  • Schedule sessions, assign practitioners, prepare customized treatment plans, monitor progress.
• Processing Payments
  
  • Charge for services, handle refunds, manage subscriptions safely.
• Client Support
  
  • Respond to queries, troubleshoot technical issues, send appointment reminders.
• Health & Wellness Insights
  
  • Track progress, set goals, and provide tailored recommendations or content.
• Platform Improvements
  
  • Analyze site usage to improve designs, features, and overall user experience.
• Communication & Updates
  
  • Share relevant news, promotions, and updates (with an unsubscribe option).

• Consent
  
  • You agree when you sign up or check relevant consent boxes.
• Performance of a Contract
  
  • Necessary for delivering paid services or scheduling appointments.
• Legal Compliance
  
  • Required to comply with regulations (e.g. billing, health record obligations).
• Legitimate Interests
  
  • Improving our services, maintaining account security, and preventing fraud.

• Service Providers
  
  • Payment processors, email platforms, analytics tools — all under strict confidentiality contracts.
• Healthcare Teams
  
  • Only with your explicit consent, shared with physicians, therapists, or labs.
• Legal Authorities
  
  • When legally required (e.g. court orders, mandatory reporting).
• Business Transfers
  
  • If Healing 60 is sold or merged, your data may be transferred—always under privacy safeguards.

• Encryption
  
  • SSL/TLS for data in transit; AES 256-bit for stored data.
• Access Controls
  
  • Multi-factor authentication and role-based permissions for staff access.
• Secure Infrastructure
  
  • Hosted on reputable cloud servers with regular security audits and vulnerability monitoring.
• Employee Training
  
  • All staff undergo strict privacy and information-security training.

• Access & Portability
  
  • Request a copy of your data, including session history and personal info.
• Correction
  
  • Update inaccurate or incomplete personal information.
• Deletion
  
  • Request deletion of your data, subject to legal retention requirements.
• Restrict Processing
  
  • Limit how we use your data (excluding essential operations).
• Withdraw Consent
  
  • You may revoke consent—but this might affect our ability to deliver services.
• Object to Processing
  
  • Especially for direct marketing or profiling based on personal data.

To exercise any of these rights or update your preferences, contact us at privacy@healing60.com (or your designated support channel). Effective responses will be provided within applicable legal timeframes (e.g. 30 days).

• We retain personal and health-related data as needed to:
  
  1. Fulfill Services—including program completion and progress analysis.
  2. Meet Legal Obligations—e.g., retaining payment records for taxes (usually 5–7 years).
  3. Defend Our Rights—if relevant to disputes or legal claims.

After retention periods expire, we securely delete or anonymize your data.

Healing 60 does not knowingly collect data from individuals under 18. If you are a minor, please do not share personal info. Parents or legal guardians seeking to access or delete a minor’s data should contact us directly.

• We may revise this policy periodically (e.g. because of legal or service changes).
• Any updates will be posted here with a “Last Updated” date.
• We’ll also notify clients of major changes via email or platform notification.

If you have questions, requests, or concerns about your privacy or data rights, please contact:

Healing 60 Privacy Officer
Email: healingsixty@gmail.com

Phone: +917617618911

Last Updated: July 5, 2025